Privacy Policy

Last Updated: 31 December 2020
Alonngg Ltd., its subsidiaries and affiliates (“Alonngg”, “we”, “us”, “our”) respects your privacy.
This Privacy Policydescribes how we collect, useand share your information when you use our website located at “Site”), our mobile applications(the “App”)andother services we may offer (the Site, App and other services are collectively referred to as the “Platform”).This Privacy Policyalso explains how we use cookies and similar technologies. By using the Platform you agree to be bound by the terms and conditions of this Privacy Policy.
We may change our Privacy Policy from time to time. If we make changes to our Privacy Policy, we will notify you by posting the updated Privacy Policy and revising the “Last Updated” date above.  We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices.  By continuing to use the Platform after the changes are made, you agree to be bound by the revised Privacy Policy. 

What information do we collect?

Personal Information you provide to us

Personal information is information about an identifiable individual.  We collect personal information when you voluntarily provided it to us through our Platform or through other means.  For example, we may collect personal information such as your name, address, email address and telephone number when you create an account, make a purchase, enter a contest or promotion, communicate with us, submit a review, register to receive a newsletter, take a survey or otherwise submit personal information to us with your communication.If you are a Driver, we may also collect your driver’s licence, vehicle ownership and insurance information and licence plate.
When you pay for services on the Platform, we and/or our third-party service provider collect personal information such your name, address, telephone number, email address and credit card details.

Collection through Cookies and other Technological Means

We may use “cookies” and other technologies for authentication, analytics, performance, functional and marketing purposes.We may also use third-party service providers, such as Google Analytics, which use cookies or other technologies to record information about you or your activity. A “cookie” is a piece of data stored on the computer hard drive or memory containing information about the user.You may modify your browser’s settings so that your browser stops accepting cookies or prompts you before accepting a cookie.
The information we collect using cookies and other technologies may include your IP address, browser type, device and system information, unique identifier, the web page you visited before accessing the Platform, date and time stamps, crash reports, system activity and other similar information and interactions with the Platform.

Interest-Based Advertising / Remarketing

We or our third-party advertising providers may use cookiesand small pixel files (small images) to keep track of your browser so that you will be recognized when you visit other websites where our third-party advertising providers may show you advertisements from us based on your visit to our Platform. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called "interest-based advertising".
You can opt out of these interest-based advertising campaigns by turning off cookies in your browser, as described above.If you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our Platform. In addition, we will continue to customize our offers of products and services to you when you are on our Platform unless you block cookies from our Platform. If you block cookies on our Platform, your ability to use some features or areas may be limited.

How do we use your information?

We use your personal information to provide products and services and to manage our business operations.  For example, we may use your personal information for the following purposes:

  • to register your account
  • to authenticate you when you log into your account;
  • to provide, administer and improve our Platform;
  • to fulfill your requests for products and services;
  • to communicate with you about your requests;
  • to administer our provision of, and your payment for, products or services you request from us;
  • to personalize and improve your experience;
  • to protect the security or integrity of our Platform and our business; and
  • to provide or offer updates, promotions and announcements.

We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law.

How do we share your information?

We may share your information with our affiliates andthird-party service providers who help us with our business operations. For example, we will share information your address and Purchase information with Drivers. We share information with service providers or our affiliates who provide us with development, storage, marketing, analytics, payment processing and promotional services.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information as part of that transaction.
We may share information about you if necessary for us to collect a debt from you or as permitted or required by law, for example with regulators and law enforcement agencies.
We may also share aggregated demographic or otherwise non-personal information with our partners and advertisers, such as usage statistics of the Platform.

How do you change your information?

You may review and change personal information which you provided to us by contacting us using the email address below.

Additional Information

Links to Third-Party Sites and Social Networks

The Platformmay contain links to third-partywebsites, including social networks. These links are provided for your convenience.  We have no control over and are not responsible for the privacy practices of such otherwebsites. We encourage you to be aware when you leave our Platform and to read the privacy statements of each and every website that collects personal information. This Privacy Policy applies solely to information collected by this Platform.

Storage Outside of Canada

Your personal information may be stored by us or our service providers outside of Canada.If your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.


We follow generally accepted standards to protect your personal information. For example, our Platform is encrypted and protected SSL encryption software.  However, no method of electronic transmission or Platformis 100% secure.  Therefore, we cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our Platformif you consider that information to be sensitive.

Additional Protections for Minors

The Platform is not directed at individuals under the age of 18 years and we do not knowingly solicit or collect personal information from these individuals.  If you become aware that a minor under the age of 13 years has provided us with personal information, please contact us at the email address below and we will take steps to delete such information.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact our Privacy Officer at